Get Sun!

Assistant Manager

Job Description


Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an Assistant in Training (AIT) and Assistant Manager, you have the privilege to work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. You will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. This is a progression from the AIT position and therefore includes additional high-level duties that are specific to that position, though the majority of job duties and responsibilities are shared.

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Sales Generation and Guest Service

Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest

Eager and assertive to answer questions regarding the store and its merchandise

Recommend, select, and help locate or obtain merchandise based on Guest needs and desires

Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience

Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with the team

Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG)

Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management

Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area

Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity

Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals

Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.

Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.

Maintain and build good Guest relationships to develop a client-based business

Lead by example with a high level of showmanship, excellent customer service and attentiveness

Recognize and communicate Guest Levels with the Team 

Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates 

Coachable; consistently welcomes feedback from Manager to improve sales presentations

Consistently perform leadership actions and maintain high standards, whether or not the Manager is present

Plan sales goals with Store Manager

Demonstrate ownership of store’s sales performance (Sales, Average sale, Business builders, Denim)

Passion for product education and showmanship to create results


Teammate Recruiting, Training and Development

Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend

Coach and create relationships through Guest Loyalty and Guest Preferred

Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis

Maintain a positive attitude at all times creating a positive floor culture

Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders

Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker

Motivate Teammates to initiate and complete daily tasks set by Store Management

Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests

Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check-in

Execute actions from department calendars and track on the Weekly Delegation Worksheet

Demonstrate leadership actions during segments

Demonstrate how to get the Guest involved with product

Be vocal and continuously update fellow leader and Team

Responsible for asking for and remembering Guest names

Ability to effectively understand and show the merchandise of both the Gals and Guys’ sides to benefit the Team and Guests

Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week

Help execute all segments to support business goals.

Assist Store Manager in Recruitment of all store staffing needs

Understand how to explain pay and Buckle Benefits

Responsible for keeping up to date with contact list and adding top talent on the team consistently

Execution/training on Leadership playbook

Accountability of all characteristic pieces

SPG Teammate/leader training shifts

Responsible for training and coaching with manager on all non-sales positions

Assertive to execute actions with constantly changing sales focuses 

Ability to identify and follow through on all Teammate training needs


Visual Merchandise Management

Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind

Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions

Partner with Store Manager to delegate, demonstrate, and review all 4 zones

Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability

Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager

Give informational and influential store tours

Ensure sales floor is consistently sized and new freight is appropriately displayed

Exhibit ability to create changes to improve store’s overall performance via Performance Tracker

Ability to foresee and anticipate changes in product and act independently to improve overall visual results

Responsible for visual standards on floor and backroom



Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs

Understand and utilize planner including completion of Opening and Closing Checklists

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations

Follow all Loss Prevention guidelines, including daily bag and purse checks

Ability to execute and teach all Point of Sale (“POS”) procedures

Appropriately handle calls from Corporate Office

Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates

Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices

Ability to navigate and execute all tools on the home page

Knowledge and ability to give guidance and feedback to all non-sales positions

Complete all scheduled shifts and cover shifts when needed

Consistently maintain a clean, organized and shoppable store to fulfill Buckle’s mission statement

Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns

Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner

Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks

Other duties as assigned

Insure all New Hire paperwork and tasks are promptly and accurately completed based on Human Resources guidelines and Legal policies

Planning (week/month/year)

Executes and trains others on opening/closing checklist

Complete Markdowns, Pulls, inbound/outbound freight, recalls, Return to Vendors (RTVs)

Establish relationships and excellent communication with Corporate Office Departments to assist Store Manager in effective operation of the store

Monitor and maintain adequate inventory of supplies

Immediately handle emergencies in Store Manager’s absence, in accordance with Company guidelines


Supervisory and Leadership

Comfortable in in giving and receiving feedback from peers and Management

Supportive of Leadership

Promote personal and store growth

Demonstrate and maintain a professional, mature and stable relationship with all Teammates

Execute daily interviews as needed to support Team Development and growth

Overcome objections and problem solve

Motivated to self-educate themselves on all company tools (videos, pieces, books) and ability to share this information with others

Understand and administer Buckle Commitment to Success

Ability to travel and cover other Stores within District based on business needs

Handle all schedule changes in a positive and professional manner

Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

Special projects and other duties as assigned.


Supervisory Responsibilities

Assists the Store Manager in supervising.


Education and/or Experience

High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.


Additional Qualifications

Relocation may be required

No visa sponsorship is available

Ability to operate a motor vehicle and travel, including overnight as required


Physical Demands

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear.  The Teammate is occasionally required to sit. Physical ability to lift and maneuver 30lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment

While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.


Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the State Law Supplements found on the Teammate Center, under Human Resources.  #LI-Onsite