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Sales Associate

Overview

Position Summary:   A Store Associate is a position responsible for supporting the Store Leadership Team in achieving all Company goals and initiatives.   The Store Associate represents the brand, operates in a professional manner, engages customers, maintains store standards and supports teamwork.  The Store Associate has a direct reporting relationship to the Store Leadership team.

Responsibilities

Key Accountabilities: 

Aware of customer activity and responds with a sense of urgency, prioritizing assisting customers over other tasks

Greets and acknowledges customers while providing the appropriate level of service

Exercises sound judgment in effectively addressing customer concerns

Demonstrates exceptional selling skills

Provides fast, friendly and accurate service at the service desk while educating customers on the benefits of the PLACE Card

Maintains appropriate stock levels and ensures that all sizes and styles are represented

Follows Company standards of merchandise presentation, signage and display

Embraces responsibility of assigned tasks

Supports maintaining a clean, organized and efficient stockroom while adhering to TCP standards and safety requirements

Performs daily housekeeping duties to TCP standard

Guarantees Company assets by ensuring adherence to all Loss Prevention procedures

Proactively contributes to creating a team atmosphere that is flexible and enjoyable

Constructively shares suggestions, ideas and concerns with appropriate Store Leadership

Exhibits flexibility by working as member of stock team, if necessary

Qualifications

Education and Experience: 

Retail experience preferred

 

Business Knowledge and Critical Skills:

Demonstrated time management and organizational skills

Demonstrated passion for customer service

Ability to work in a team environment

Attention to detail and ability to prioritize tasks

Ability to work a flexible schedule that meets the needs of the business; could include overnight, evening, weekend and call-in shifts

Ability to maneuver around sales floor and stockroom; climb ladder, lift and carry up to 50 lbs.

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